We want you to be fully satisfied with Strawberry Queen item. Should you be dissatisfied with our products within 7 days after receiving purchased items, you may
- return purchased item and get refunded with store credit for www.strawberryqueenqq.com;
- exchange for Strawberry Queen item with similar value subjected to stock availability.
- Sales items are non-returnable nor non-exchangeable;
- Damaged as a result of wear and tear are not considered to be faulty;
- Items should be returned unused with our price tag and dust bag;
- Shipping fee to return the item to us is borne by the customer.
- Returns that do not meet our policy will not be accepted and will be returned to you at your cost;
- Exchange can only be performed once per order.
- Store credit is only applicable for www.strawberryqueenqq.com
- Store credit cannot be withdrew as cash and is non-transferrable to other accounts.
- Subjected to the prevailing terms and conditions and at all times at the full discretion of Strawberry Queen. All decisions by Strawberry Queen are final
Step 1 : Login and complete return request under "Return"
Step 2 : Our customer representative will contact you within 2 business days for additional information in order to access your request.
Step 3 : Once we have reviewed your request, you will receive Return & Exchange Review Email stating the eligibility of your request.
Step 4 : If your request has been approved, pack the item in its original packing attached with invoice and ship to:
M&D FASHION WORLD SDN BHD
12-1, Jalan Perdana 4,
Taman Segar Perdana,
4320 Cheras, Selangor.
Step 5 : Once we have done final inspection, we will either ship the replacement items to you at our cost (for exchange) or refund you with store credits (for return).
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