We want you to be fully satisfied with Strawberry Queen item. Should you be dissatisfied with our products within 7 days after receiving purchased items, you may
- return purchased item and get refunded with store credit for www.strawberryqueenqq.com;
- exchange for Strawberry Queen item with similar value subjected to stock availability.
- Sales items are non-returnable nor non-exchangeable;
- Damaged as a result of wear and tear are not considered to be faulty;
- Items should be returned unused with our price tag and dust bag;
- Shipping fee to return the item to us is borne by the customer.
- Returns that do not meet our policy will not be accepted and will be returned to you at your cost;
- Exchange can only be performed once per order.
- Store credit is only applicable for www.strawberryqueenqq.com
- Store credit cannot be withdrew as cash and is non-transferrable to other accounts.
- Subjected to the prevailing terms and conditions and at all times at the full discretion of Strawberry Queen. All decisions by Strawberry Queen are final
Step 1 : Login and complete return request under "Return"
Step 2 : Our customer representative will contact you within 2 business days for additional information in order to access your request.
Step 3 : Once we have reviewed your request, you will receive Return & Exchange Review Email stating the eligibility of your request.
Step 4 : If your request has been approved, pack the item in its original packing attached with invoice and ship to:
M&D FASHION WORLD SDN BHD
12-1, Jalan Perdana 4,
Taman Segar Perdana,
4320 Cheras, Selangor.
Step 5 : Once we have done final inspection, we will either ship the replacement items to you at our cost (for exchange) or refund you with store credits (for return).
Copyright to Strawberry Queen © 2021